Strictly Auto Parts (SAP) warrants the Black Series tonneau covers and side bars to be structurally free from defects in materials and workmanship when used normally for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser. Warranty is non-transferable. Proof of purchase is required.
This Warranty does not apply: (a) to consumable parts, such as rubber seals and weather stripping, that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches and dents; (c) to damage caused by use with third party components or product; (d) to damage caused by accident, abuse, unreasonable use, neglect, misuse, fire, or other external cause; (e) to defects caused by normal wear and tear or otherwise due to the normal aging of the Black Series product; (f) to damage caused by improper service/installation/removal
SAP reserves the right to determine whether a product needs to be repaired or replaced. No labour or service allowance is given or implied.
Warranties are non-transferable. They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee.
Strictly Auto Parts Return Policy
We hope you love what you ordered. But in the off-chance that you don’t, please read our return policy. We’ll do our best to try to make things right for you, but we’ll need your help to make the process go as smoothly as possible.
Received the wrong product?
- If you received the wrong product, call us immediately regarding any mistakes with your order. Any problems with the order need to be documented with Strictly Auto Parts within seven days of the order receipt date. This helps us to maintain accurate inventory numbers for all of our customers.
- If you believe an item is missing from your order, please make sure to double-check the order before calling. Inspect packages and packing materials carefully for smaller items. It is easy for small items to hide behind and under the packing material.
- Strictly Auto Parts will elect to find the simplest, quickest, and most convenient way to resolve the issue. We will reimburse return ground freight on any mis-shipped items when it is determined to be the fault of Strictly Auto Parts. We want to remedy the situation as simply and as fast as possible.
What you need to know before Returning:
- If you are returning merchandise after 31 days, a 25% restocking fee will apply and store credit will be issued for the balance.
- You are responsible for paying return freight charges when it is determined that Strictly Auto Parts is not at fault. Credit will be issued for the item(s) being returned. We do not refund the original shipping charges.
- All returns must be in “like-new” condition with all original packaging and documents.
- If you refuse deliveries from shipping carriers, this will result in penalty charges. The shipping return cost(s) will be deducted from your refund amount.
- If your shipment was delivered to you and is damaged, please call the carrier who delivered it and report the damage. Once the carrier has been contacted, please call our Customer Support line at 1-855-SAP(727)-0123 for further assistance.
- Please ensure that any return items are packaged securely – Strictly Auto Parts cannot be responsible for damages obtained in transit. Please avoid from using duct or electrical tape.
- Strictly Auto Parts cannot accept partially returned items; if you are returning a kit, ensure all kit components are included. Otherwise, no refund can be dispensed.
- Please take care to ensure the product fits your vehicle before commencing any installation - we cannot accept returned parts that have been installed, disassembled, drilled, welded, cut, painted, or modified in anyway.
- Failure of part(s) due to use beyond the product’s intended function, incorrect installation, or failure of related part(s) is not covered by warranty or Strictly Auto Parts.
- Strictly Auto Parts reserves the right to refuse any return we deem unfit for resale. Any part that, in our opinion, was used, installed, handled, packaged or shipped improperly by the customer will not be eligible for exchange, refund, or warranty.
- Strictly Auto Parts reserves the right to charge a restocking fee or refuse any return order under any circumstance.
- Strictly Auto Parts Center the right to refuse any shipments where the shipping charges, duties, customs etc. are not prepaid.
- Strictly Auto Parts will refund your payment the same way you paid. Refunds amounting to less than $1.00 USD will not be dispensed unless they are requested by the customer.
- If your order included any special offer, free parts, gift cards, etc. they must also be returned (with full value, in the case of gift cards) along with the main product return. Otherwise, the full value of said items may be deducted from your refund.
- Exchanging defective products: Strictly Auto Parts will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged or missing components, including the manufacturer’s documentation.
- Special order, non-stocking, and all electrical items are specifically exempted from this policy and will be assessed for an appropriate re-stocking charge on a case-by-case basis.
We offer an excess amount of parts and are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photographic errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered.
For returns, exchanges, damaged goods, refunds, complaints, compliments, returns, and order related
inquiries you must email your request to firstname.lastname@example.org You will also need to include an RMA form with your merchandise.
For additional information regarding any of our products,
please email us at: email@example.com and our professionals will contact you within 2 business days.